Shopping Guide

1. Order your product *We accept orders placed up until 12:00 noon on weekdays on the same day, and orders placed after that will be processed on the next business day.
   
2. Automatic email delivery <br/>When you place an order, you will first receive an automatic reply email from our store with the subject "Thank you for your order (order confirmation)."
   After that, we will check the stock status and send you an order confirmation email.
   *If you reply to an email automatically sent from the system, we cannot check it in our system. If you have any message to send, please be sure to reply or contact us via email from our staff.
3. Order confirmation email sent <br/>We will normally send you an email confirming your order the next business day.
   This will confirm your order details, provide payment information, and inform you of expected delivery date.
   Please note that if our store is closed on weekends, national holidays, the New Year holidays, Obon holidays, etc., your order may be processed on the next business day or later.
4. Payment confirmation <br/>We will confirm your payment depending on your preferred payment method.
5. Product Shipping <br/>We will process your order within 0-3 days. After the shipping process is completed, your order will arrive in about 5 business days due to international shipping.
6. Shipping Completion Email <br/>Once shipping is complete, we will send you a shipping completion email which includes your package's tracking number.
   If you wish to change the delivery date or time after receiving the "Shipping Completion Email," please contact the delivery company directly using the "package number" we will provide you.
7. When the product arrives <br/>Once the product arrives, please check its condition.
   We would appreciate it if you could fill out a product review so that we can use it as a reference for future store operations and product planning.

This is a coupon that requires customers to enter a code. When used, the regular selling price is automatically discounted, and the price displayed on the order confirmation screen is the final discounted price.

You can get the coupon from the URL or enter the coupon code in the [Discount Code Entry Field] on the order step screen.

If you wish to cancel or change your order, please contact us by email before the shipping procedure. ⇒Click here for the inquiry form

Please note that we may not be able to accept changes to your payment method due to system limitations.

If shipping has already been arranged, we will process the return.

If you would like a receipt issued, please contact us. ⇒Click here for the inquiry form

You can choose from the following payment methods to pay for your products.

credit card

VIsa / Mastercard / American Express / JCB

ShopPay

Google Pay

Regarding payment timing : If you pay by credit card, payment will be made according to the credit card company's settlement date.
- In the case of payment via "Shop Pay" or "Google Pay", the payment period will be based on the payment method available for each service.

The accepted cards are as follows:
All credit card companies allow you to pay in full.

• Visa
• Mastercard
• American Express
• JCB

Important points to note when using credit cards

• We cannot accept orders if the cardholder is different from the person placing the order. If the card is in a family member's name or maiden name, please let us know.
• When placing an order, please enter the phone number you have registered with your card company.
• Please make sure to check the expiration date and card number carefully when entering the information. Please note that we use a system called SSL, so your card number will be encrypted before being transmitted.
• We will arrange for delivery of your product after your credit card payment.
• In the event of an order cancellation or return, a refund will be made via your credit card.

This is a payment service provided by the online shop system "Shopify".

Payment fee: Free

If you register your email address and mobile phone number with Shop Pay, you can easily make payments the next time you make a purchase by simply entering a 6-digit Shop Pay code (SMS authentication) sent to your email address and mobile phone number. There is no need to enter your shipping address or credit card information again.

You must register in advance to use Shop Pay. Register for Shop Pay here

This is a payment service provided by Google.

Payment fee: Free

Setting method

1. Download the app from Google Play or visit pay.google.com .
2. Sign in to your Google account and add a payment method

After placing your order, we will process the delivery within 0-3 business days. After the shipping process is completed, it will be delivered internationally, so it will take about 5 business days to arrive.

<Delivery company>
International Shipping YunExpress
*You cannot choose the delivery company.

＜Shipping fee＞
Free shipping nationwide

<About specifying date and time>
This is not possible due to international shipping.

A "delivery note (purchase details)" will be included with the product when it is delivered.
If the orderer and shipping address are the same person, a purchase receipt will be included.

• As a general rule, products purchased from our store are treated as "personal imports" and are all shipped directly to you from overseas.
• As a general rule, if the total price of your order before using points or coupons is 16,666 yen or more (excluding shipping charges), customs duties, import consumption tax, customs clearance fees, etc. will be charged.
  Please note that items specified as "items not exempt from customs duties" are not exempt from customs duties even if the total product price is less than 16,666 yen.
• The amount of customs duty and import consumption tax is not determined at the time of ordering, but is determined at the time of customs clearance, so please pay cash on delivery when you receive the product.
• All products imported by individuals are intended for the "personal use/personal consumption" of the person placing the order, so it is prohibited by law to transfer or resell the products you order to a third party.
• After placing your order, we will process your order within 0-3 business days. After the process is complete, your order will be delivered internationally, so it will take about 5 business days to arrive.

As a general rule, returns and exchanges are not possible. (Please be sure to check the product upon delivery.)

Returns and exchanges cannot be accepted in the following cases:

• Non-defective products
• A product that has been used and opened once.
• Products marked as non-returnable.
• If 7 days have passed since the product arrived without any special reason

In the unlikely event that you receive a defective product, we will promptly refund your payment.

Please contact us. ⇒Click here for the inquiry form

• After confirming the situation, we will adjust the charges for your credit card and each payment service.
  *However, depending on the closing date, we may not be able to make corrections. In that case, we will refund the amount to the account you specify.
• Please note that due to accounting procedures, it may take up to two weeks for your refund to be processed .
• We will inform you that your refund has been completed by sending you the refund.